Eden Training Solutions

Health & Safety

Our policy is to provide and maintain safe and healthy environment, working conditions, equipment, and safe systems of works in our workplace. It is also our policy to provide adequate control of the health and safety risks arising from our work activities. We will ensure safe handling and use of substances. We will also provide such information, training, and supervision, as is needed for this purpose. We also acknowledge responsibility for the health and safety of other persons who may be affected by our work and activities. 

It is also our policy to consult with our employees on matters affecting their health and safety, and it is our policy to prevent accidents and cases of work‐related ill health. 

The allocation for safety matters and the particular arrangements that we will make to implement the policy are set out below. The policy will be kept up to date, particularly as the business changes in nature and size.  

We will ensure that all our employers/partners premises will be pre-checked for health, safety and wellbeing prior to engaging with learners on the premises and any unsatisfactory findings will be reported and supported through to a satisfactory conclusion. 

To ensure this, our policy will be reviewed annually. 

Signed: L Newbould
Lorna Newbould Managing Director
Date: 16th May 2020
Review Date: May 2021  

Management responsibilities 

Lorna Newbould has overall responsibility for health and safety at Eden Training Solutions, including sufficient time, money and resources. 

Lorna Newbould is responsible for ensuring that all matters relating to health and safety are addressed within the organisation and that the policy is kept up to date and reviewed regularly. She is also responsible for the implementation of the Health and Safety Policy, the co‐ordination of the undertaking of risk assessments, and the implementation and monitoring of any controls which are imposed as a result of the risk assessments. 

Lorna Newbould and site representatives have day‐to‐day responsibility for ensuring that the health and safety policy is put into practice and that any controls are put into practice or are carried out. 

The following people have responsibility for ensuring health and safety standards are maintained / improved in the following area]:


The site representative will ensure that all safety procedures are adhered to and will report areas of non-compliance to senior team:



Implementation of Policy 

The Managing Director will ensure that all employees have access to the Health and Safety policy which is located in the office and in the policy file on the organisation server. 

Each employee will be given a copy of the general policy on commencement of his or her employment. 

The employees line manager will ensure that all employees are given a copy of the Health and Safety Policy and will keep and maintain records that all workers have received a copy of said policy. 

Consultation with Employees

Lisa Whittick is the Employee Representative on Health and Safety matters. There is a Health and Safety committee with quarterly meetings facilitating consultation with employees.

Risk Assessments 

Risk assessments will be undertaken for work activities and systems annually. The results of the risk assessments will be recorded in writing, safety procedures produced and implemented to ensure adequate levels of health safety and welfare. 

Risk assessments are to be reviewed regularly to ensure that they are still appropriate to the tasks covered. They will also be reviewed when new equipment is installed, when a new system of work set up or when the business changes premises. 

Lisa Whittick shall be responsible for undertaking the organisation risk assessments as required by the Management of Health and Safety at Work Regulations 1999. 

The results of any risk assessment shall be recorded and kept in the office Action required to remove or control the risks identified will be approved by Lorna Newbould who will be responsible for ensuring that any required action is implemented. 

Assessments will be reviewed every year or when the work activity changes, whichever is soonest. 

All employees when visiting sites are to ensure that they adhere to the health and safety policy. The pre‐vet that Eden Training Solutions uses for students can also be used for employees entering the business. 

Employees are asked to complete an online driving course and make regular safety checks on their vehicle before they travel. 

Hands free kits are to be used in the vehicle always. At no time will Eden Training Solutions be accountable for any fines or charges that have been caused by the individual. 

It is important that employees maintain a good driving posture as not to injure or damage their spine or neck.


Accidents, First Aid and near misses (reportable under RIDDOR) 

The First Aid Box is kept in the kitchen and also one at reception. 

Lorraine Smith is the First Aider and is responsible for ensuring that the First Aid Box’s are kept fully stocked and equipped. 

All injuries, incidents, and dangerous occurrences at work involving employees or members of the public must be reported and recorded in the Accident Book which is located on reception desks at both sites. 

The following must be reported under RIDDOR UK: 

  • Deaths ‐ (Reported immediately) 0845 300 99 23 UK 

  • Major injuries to be (reported immediately) 0845 300 99 23 UK 


Reportable major injuries are 

Deaths – All deaths to workers and non‐workers must be reported if they arise from a work-related accident, including an act of physical violence to a worker. Suicides are not reportable, as the death does not result from a work‐related accident. 


Specified injuries to workers  

The list of ‘specified injuries’ in RIDDOR 2013 (regulation 4) includes:  

  • Fracture, other than to fingers, thumbs and toes;  

  • Amputation of an arm, hand, finger, thumb, leg, foot or toe;  

  • Permanent loss of sight or reduction of sight; 

  • Crush injuries leading to internal organ damage; 

  • Serious burns (covering more than 10% of the body), or damaging the eyes, 

  • Respiratory system or other vital organs;  

  • Scalpings (separation of skin from the head) which require hospital treatment; 

  • Unconsciousness caused by head injury or asphyxia; 

  • Any other injury arising from working in an enclosed space, which leads to hypothermia, heat‐induced illness or requires resuscitation or admittance to hospital for more than 24 hours. 

Over‐seven‐day injuries to workers – this is where an employee, or self‐employed person, is away from work or unable to perform their normal work duties for more than seven consecutive days (not counting the day of the accident). 


Health and Safety Executive 

Reporting accidents and incidents at work Page 3 of 5 

Injuries to non‐workers work‐related accidents involving members of the public or people who are not at work must be reported if a person is injured and is taken from the scene of the accident to hospital for treatment to that injury. There is no requirement to establish what hospital treatment was actually provided, and no need to report incidents where people are taken to hospital purely as a precaution when no injury is apparent. 

If the accident occurred at a hospital, the report only needs to be made if the injury is a ‘specified injury’ (see above). Reportable occupational diseases 

Employers and self‐employed people must report diagnoses of certain occupational diseases, where these are likely to have been caused or made worse by their work. These diseases include (regulations 8 and 9):  

  • Carpal tunnel syndrome; 

  • Severe cramp of the hand or forearm; 

  • Occupational dermatitis; 

  • Hand‐arm vibration syndrome; 

  • Occupational asthma; 

  • Tendonitis or tenosynovitis of the hand or forearm; 

  • Any occupational cancer; 

  • Any disease attributed to an occupational exposure to a biological agent. 

https://www.hse.gov.uk/forms/incident/f2508.pdf Low call: 1890 289 389 (between 9am and 5pm, Monday to Friday) 

By law, workplace accidents must be reported to the Health and Safety Authority, as soon as possible. An Accident Investigation Form should also be completed for both employees and learner accidents. 

Lorna Newbould is responsible for investigating any incidents, injuries or dangerous occurrences and is also responsible for advising Management and staff of any measures that need to be put in place to minimise the risk of any incidents reoccurring. She is responsible for acting on investigation findings to prevent a recurrence. 


Health Surveillance 

Health Surveillance is required for the following jobs: Driving Arrangements will be made by notification from DVLA of medical due.  Records will be kept at Head Office by HR of copies of Licence, MOT and Insurance. 


Emergency Procedures – Fire and Evacuation 

Lorna Newbould is responsible for ensuring that the Fire Risk Assessment is undertaken and implemented. This is in accordance with landlord instructions at the site.  Escape routes are checked by the site representative in consultation with Lorna Newbould, on a regular basis. Fire extinguishers are maintained and checked by an appointed supplier, every year.  

Emergency evacuations will be held every year. 


Safe Equipment 

Lorna Newbould is responsible for identifying all equipment needing maintenance. Lorna Newbould is also responsible for ensuring effective maintenance procedures are drawn up and that all identified maintenance is implemented and that the record of any inspection, servicing or maintenance of equipment is recorded and that records are maintained. 

Any problems found with equipment should be reported to Lisa Whittick.  Lorna Newbould will check that new equipment meets health and safety standards before it is purchased. 

Line managers of employees are responsible for ensuring that employees are given adequate information, instruction and training in relation to the use of equipment. They are also responsible for ensuring that records of any information, instruction and training are kept and maintained where necessary. 


Safe Handling and Use of Substances (COSHH) Chemicals or Substances Hazardous to Heath 

Lorna Newbould will be responsible for identifying all substances that need a COSHH assessment. 

Lorna Newbould will be responsible for undertaking COSHH assessments and for ensuring that records 

are kept and maintained where necessary and will be responsible for ensuring that all actions identified in the assessments are implemented. 

Lorna Newbould will be responsible for ensuring that all relevant employees are informed about the COSHH assessments and will check that new substances can be used safely before they are purchased. She will ensure that assessments are reviewed every year or when the work activity changes, whichever occurs soonest. 


Asbestos Policy for the building 

Management responsibility for the policy is dictated by the landlord who has ownership of the premises and responsibility of all tenants within. We take responsible steps to ensure we are compliant with all statutory duties in relation to asbestos management as outlined in their policy. 



Personal Protective Equipment (PPE) 

Line managers will be responsible for ensuring that, where the need for PPE is identified, that it is suitable for the activity it is required for and that it is suitable for the individual using it. 

Line managers will be responsible for ensuring that PPE, in their area of responsibility, is maintained, clean and that it is replaced when necessary. It is our organisation policy that all PPE is issued free of charge. 

Line managers will be responsible for ensuring that PPE is suitably stored when it is not being used. 

Lorna Newbould will be responsible for giving training, information and instruction to employees on the use of PPE and how to look after it. She will also be responsible for keeping and maintaining records of the training, information and instruction given to employees. 


Display Screen Equipment 

Line managers via site representative will be responsible for ensuring that display screen equipment workstations are assessed and will ensure that records of the assessments are kept and maintained. Action required in removing or controlling of the risks identified will be approved by Lorna Newbould. 

Assessments will be reviewed every year, when the work activity changes, whenever you change location, or whichever is soonest. 

Lorna Newbould via site representative will be responsible for providing training and information for display screen equipment users and will keep records of any training and information that is provided. 

Online training is available for employees to access regarding the use of Display screen equipment safety. 

It is the organisations policy to ensure that anyone using a display screen as a significant part of their everyday work is entitled to have appropriate eye and eyesight tests from an optician or doctor if they are needed for work, if requested by the employee. 

Line managers will be responsible for authorising the reimbursing staff (Maximum of £35) for eye and eyesight tests if requested by staff and for keeping and maintaining records of any requests. 


Electrical Equipment (Includes PAT Portable appliance testing) 

It is the organisations policy to ensure that any electrical system at work is safe to use and properly maintained. 

Lorna Newbould will be responsible for ensuring that all electrical installations and electrical equipment are regularly examined. 

The electrical installations will be examined on an on‐going basis and records of any examinations or works carried out on the electrical installations will be kept and maintained by a 17th edition qualified electrician. 

The electrical appliances and cables will be checked on an on‐going basis by a 17th edition qualified electrician. 

Faulty equipment should be reported immediately to Lorna Newbould via the site representative and labelled faulty and not used until it has been repaired. Lorna Newbould will be responsible for ensuring that staff are given information or advice on what to do if they suspect that the electrical equipment or electrical system is unsafe. She will also ensure that records of any advice or information given to staff are kept and maintained. 

Site representative via Lorna Newbould will be responsible for keeping and maintaining records to show that any faults have been rectified. 



It is the policy of the organisation to provide enough clean toilets and wash basins with hot and cold running water, soap and drying facilities for those expected to use them. 

The organisation will provide drinking water and ensure that it is free from contamination, accessible by all employees, ensure that cups or a drinking fountain is provided and that taps and containers are clearly and correctly labelled as potable drinking water. 

The organisation shall ensure that there is a suitable seating area for workers to use during breaks, that it is kept clean and stored where food will not get contaminated. It is the organisation’s policy to provide a working environment where people can work without being irritated by tobacco smoke (which includes e-cigarettes). Any issues regarding toilet facilities, drinking water or other welfare facilities should be reported to Line managers.  

It is the policy of the organisation to ensure that traffic routes are kept in good repair and are free from obstruction. It is also the policy to the organisation to take precautions to control the risks of slips and trips in the workplace. Any spill or contamination on floors should be notified immediately to the site representative and be dealt with quickly but employees should not put their own health and safety at risk. 

The organisation will ensure that lighting is suitable and sufficient to allow staff to work and move around safely. 

The organisation and employees are all required to take reasonable steps to ensure that a place of work is kept free from foreseeable hazards. In particular, access and egress routes must be kept clear of obstructions. This includes ensuring fire exits and access routes are kept clear, cables do not trail across pedestrian routes and that obstacles are quickly removed. In addition, safety provisions such as fire doors should not be propped open or fire extinguishers obstructed. 


Driving at Work 

It is the policy of this organisation to ensure that staff who are required to drive as part of their work activities are competent to drive. Staff are responsible for daily checks and to ensure that the organisation vehicle is kept in good working order; staff are to report any defects or problems. 

Line Managers will be responsible for ensuring that staff who are required to drive are competent to drive and will keep and maintain records on checks carried out on their driving licenses. 

All staff are responsible for ensuring that any vehicle accident is reported to Lorna Newbould It is the organisation’s policy to ensure that an employee using their own vehicle for the purpose of work must also have insurance that covers them for Business Use. Line Managers are responsible for ensuring that staff required to have insurance that covers them for Business Use and is also responsible for keeping and maintaining records of any such checks. 


Lone Workers 

It is the policy of this organisation that staff who work by themselves without close or direct supervision or those who have to visit other premises, should make sure their colleagues or manager know where they are going and when they will be back and should record their visit in their outlook diary. 

It is the organisation’s Policy to advise staff who work by themselves without close or direct supervision or those who have to visit other premises, to take a mobile phone with them where practical. 

It is the organisation’s Policy to ensure that no staff member will work alone on any task that has been assessed as having any risks related to lone working. Where a risk is identified a lone worker checklist must be completed. 


Information, Training and Supervision 

The Health and Safety Law Poster is displayed in reception. 

A Copy of the Organisation’s Certificate of Employers and Public Liability Insurance will be displayed in the reception area. Health and Safety advice is available from: Lorna Newbould/Line managers/Lisa Whittick/Gary Newbould. 

Supervision of young workers / trainees will be arranged / undertaken / monitored by the appropriate member of staff approved by senior managers. 

Induction training will be provided for all employees by the new starters line manager and a record of any training will be kept and maintained on You Manage. 

Lorna Newbould and site representatives are responsible for ensuring that employees of other Companies, Contractors or Visitors are given relevant health and safety information. 


As per the TLA Policy Eden-ts continues to promote the use of technology to deliver teaching, learning and assessment. We use the latest in technology to provide individuals and business with the skills they need to succeed.  By using remote means we are reducing the mileage our staff do on the road as well as reduce the amount of paper used in creating portfolios of evidence with our learners. 


Eden-ts is committed to minimising the environmental impact that its business practices have on its surroundings and promoting environmentally sound and sustainable practices. This includes: 


  • Hazardous and non-hazardous waste generation, storage and disposal  

  • Consumption of electricity and water  

  • Use of resources and consumables  

  • Procurement and purchasing  

  • Transport  


In promoting and monitoring we commit to: 


  • Providing training for staff working for and on behalf of Eden-ts to ensure working practices are consistent with the policy and within an environmentally aware culture;  

  • Regularly communicating our environmental performance to our employees and other significant stakeholders;  

  • Developing our management processes to ensure that environmental factors are considered during planning and implementation;  

  • Monitoring and continuously improving our environmental performance in accordance with our environmental objectives and targets.  


Waste Management 

Eden Training Solutions will undertake all efforts to ensure their compliance with environmental policy and obligations under the Act. 

All waste shall be disposed of in the most appropriate and environmentally sensitive way possible. If necessary, for compliance, suitably qualified specialist contractors shall be engaged for disposal. 

Disposal of waste shall follow the waste management hierarchy below: 

  • Prevention 

  • Minimisation 

  • Recycling 

  • Treatment 

  • Energy recovery 

  • Volume reduction, and 

  • Disposal. 

Training and information shall be provided to employees so that they are aware of waste management procedures and able to carry them out safely. 



Eden-ts is a learning provider who aim to transform the skills and productivity of the working population by using technology to bring people together to work, share and learn online. This policy sets out our commitment to achieving our sustainability goals while delivering business with and for our stakeholders.  


We are committed to working in a way that considers the long term needs of those affected by our activities and will ensure we minimise our negative impacts on the environment and have a positive impact on the communities in which we operate. We expect the same commitment from our supply chain partners and are committed to engaging with them on sustainability.  


Sustainability will be achieved throughout the business by:  


  • Continuous improvements of our on-line systems  

  • Continual monitoring of our activities and their impact  

  • Information, instruction, training and supervision with our staff and throughout our supply chain  

  • Ensuring competent people provide professional support, guidance and monitoring in line with our policy  

  • Sharing good practice within our business and supporting our supply chain  


Manual Handling 

The organisation policy is to comply with current and future legislation under manual handling regulations. The musculoskeletal injuries caused by poor manual handling practices can be significantly reduced by taking appropriate measures to remove or reduce the risk of injury from manual handling operations by: 

  • Avoiding manual handling, so far as reasonably practicable, by eliminating the need for the load to be moved or by use of mechanical devices. 

  • Risk Assessment manual handling operations, taking into account the task, the load, working environment, results of other relevant risk assessments and individual capabilities. Risk assessments must be recorded and reviewed at least annually. 

  • Use of mechanical devices provided for handling loads, for example trolleys, barrows and chain hoists. 

  • Providing suitable information, training and supervision to employees engaged in manual handling operations. 

  • Employees have a duty to make full and proper use of any equipment or system of work provided by the organisation for the purposes of safer handling operations. They must also report any faulty equipment or unsafe system of work. 


Working at Height 

The organisation policy is in accordance with the Work at height regulations 2005. The organisation will comply with all current and future legislation. 

Work at height includes work areas above and below ground that require access for works. (Staircases are not included). The organisation will ensure that all work at height is fully planned and all risks associated with the work are assessed. 

All works will be carried out in a safe manner and any equipment selected for the task is suitable and in full working order. 

To reduce risks the following can be used: 

  • Reduction in the height of the fall. 

  • Notify appropriate colleagues in working area 


PUWER‐ Provision and Use of Work Equipment Regulations 1998 

In general terms, the Regulations require that equipment provided for use at work is the following: 

  • Suitable for the intended use 

  • Safe for use, maintained in a safe condition and inspected to ensure this remains the case 

  • Used only by staff who have received adequate information, instruction and training 

  • Accompanied by suitable safety measures, e.g., protective devices, markings, warnings Equipment covered by the regulations 

Any equipment which is used by an employee at work is covered, for example hammers, knives, ladders, drills, circular saws, lifting equipment, dumper trucks and vehicles. 

If employees provide their own equipment, it, too, will be covered by PUWER and they are to make sure it complies and is in safe working condition. 

Employees must report any tools/equipment defects immediately, any tool or piece of equipment deemed unsafe is to be removed from the workplace. 

All equipment that is hired must conform to the policy and regulations; competent persons are to inspect all hired equipment before use. 



This section of the policy has been developed to protect all employees, service users, customers and visitors from exposure to second–hand smoke and to assist compliance with legislation that prohibits smoking in enclosed public spaces.  Smoking in this policy includes Vaping Style/E-cigarettes. 

Exposure to second–hand smoke, also known as passive smoking, increases the risk of lung cancer, heart disease and other illnesses. Ventilation or separating smokers and non-smokers within the same airspace does not completely stop potentially dangerous exposure. 


It is Eden-ts’ policy that our workplace is smoke-free, and all employees have a right to work in a smoke-free environment. Management are responsible for the implementation and monitoring of this policy and all employees are obliged to adhere to and facilitate the implementation of this policy. 

Smoking is prohibited throughout the entire workplace. This policy applies to all employees, workers and visitors. 

In certain circumstances employees may be permitted to smoke outside the workplace with the express permission of management. Where this is permitted, management will advise employees of the designated areas. 


Employees will be notified by Management of any areas within the premises which are exempt from this policy.